Phone, Cable & DSL
it ever bother you when you are paying for a service at one price and then the
company begins offering the same service to new subscribers at a much lower
price? After all, you've been paying for their service for a long time. Where's
the company's loyalty to good customers?
Well, this happened to me. I was
paying $45 a month (plus all their taxes) to the phone company just for my DSL
connection. Of course, for my phone service, I have to pay for every little
service individually. I need both for my business, and I was paying $102 each
month for the two services, though the company was offering lifetime DSL
connection rates of $26.99 to new subscribers.
I also had been thinking about
adding cable television, since the regular channels don't give me enough
variety. I don't wish to watch nothing but reality shows, police and court
dramas, and comedies with all the sexual innuendos. But, I kept saying to myself
that I wouldn't add another bill until my finances were at my goal amount.
God must have taken pity on me for
both situations. I paid my phone bill online in June, following all the online
instructions not really that difficult, when you consider I've been paying
bills online for many years now. In this case, however, the company never
received the payment; and it wasn't removed from my checking account but I
wasn't aware of this until they sent me a disconnect notice. Worse yet, it was
dated July 2nd, but I didn't receive it until July 11th (a Friday). They were
disconnecting my service the following Monday on the 14th.
When I asked why I didn't receive
this notice earlier, I was told it was probably because of the July 4th holiday.
I'm not sure how one holiday held my notice up for a week, but basically the
implication was that it was my problem not theirs. That meant I had to come up
with that month's money (which I had) and the current month's bill, since it was
already on the books. For a freelancer, that's a bit difficult to do. But the
customer service rep was doing her best to get me to give her the money I had
over the phone, which would give me phone service (which I could easily do
without) but not my DSL (which I couldn't, since I work over the Internet with
people all over the world).
I hung up, trying to be objective
and to see the positive God had in this situation for me. I heard God's voice
telling me to look into the cable company's new deal. I immediately got online
and found they were offering phone, cable and DSL for $29.95 for each service
for 18 months, if I got all three. I called and found that I would be paying
only $12 more each month than I currently was with only two services and would
have digital cable with quite a few movie channels everything except HBO,
Cinemax, another major movie channel (can't remember which one), and a few other
special channels. (I had everything for five days, and I don't miss any of the
things I don't now have, except the second History channel.)
After 18 months, the cost will go
to $140 a month, but that means that I'm only adding about $30 to the current
price. So, in the long run, I'm getting digital cable with most of the bells and
whistles for only an extra $40 a month over what I was paying for just phone and
DSL with the phone company. Pretty good deal, I'd say.
Additionally, my phone line is
much clearer than before with the phone company. Previously, I could barely hear
my callers. Now, it's like they are standing next to me, using the same phone.
The only downside is that I won't
have phone service if the electricity is out. I can live with that!
Thank you, Lord Jesus, for not
allowing that online payment to go through. I know You were behind this!
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